Etchcraft Emporium Help Center — Orders, Shipping, Returns & Customization FAQs

Everything you need to know about ordering, customization, delivery, payments, returns, and care. Can't find your answer? Contact us or message us on WhatsApp.

Products & Customization

What is Etchcraft Emporium known for?

Etchcraft Emporium is known for stylish, everyday personalised jewellery — pieces you can engrave with a name, initials, date, or symbol to represent your identity. The brand has been crafting personalised accessories since 2019 and operates a flagship store in Delhi alongside its online shop.

What products do you offer?

Etchcraft offers bracelets, pendants, chains, rings, earrings, lockets, and watches, plus accessories like perfumes, sunglasses, wallets, and pens. Most pieces can be personalised with names, initials, or symbols, and the range spans everyday, spiritual, couple, and real-gold collections.

Can I customise or engrave my product?

Yes. Most Etchcraft products can be personalised with engraved names, dates, initials, or symbols, with the available options shown during customisation. You add your engraving details at checkout.

Can I use emojis, symbols, or special fonts?

Yes, depending on the product — the available emojis, symbols, and fonts are shown during customisation for each piece. If a specific symbol isn't listed, message the team to check whether it can be added.

Will my customised product look exactly like the preview?

Etchcraft aims for 1:1 accuracy with the preview, so your piece will closely match what you design. Minor variations can occur due to lighting or the handcrafted nature of engraving, but the design itself stays true to your selection.

Can I order bulk, corporate, or wedding gifts?

Yes. Etchcraft specialises in bulk and corporate gifting with personalisation, ideal for events, weddings, and company gifts. Contact the team for custom pricing and designs.

Orders & Delivery

How long does delivery take?

Orders are dispatched from our warehouse within about 2 days. Delivery time then depends on your location — typically 2–4 days for metro and Tier-1 cities and 4–7 days for Tier-2 cities and beyond. Customised pieces add a little make time before dispatch, and express delivery is available if you need it sooner.

Why do customised orders take a little longer?

Customised orders take longer because each piece is engraved and made specifically for you rather than shipped from ready stock. That extra crafting time is what makes the piece uniquely yours.

Do you offer express delivery?

Yes, express delivery is available. If you need an order by a specific date, choose express or message the team to confirm timelines before ordering.

How do I track my order?

Once your order ships, you'll receive a tracking link by SMS and email. You can also track your order here at any time.

Do you deliver across India?

Yes, Etchcraft delivers pan-India. Enter your pin code at checkout to confirm delivery to your area.

Payments

What payment methods do you accept?

Etchcraft accepts UPI, credit and debit cards, net banking, and cash on delivery on selected orders. All online payments are processed securely.

Is cash on delivery available, including for customised products?

Cash on delivery is available on selected orders, including some customised products. For personalised items, prepaid online payment is recommended since each piece is made specifically to your order.

Returns, Exchanges & Cancellation

Can I return or exchange a product?

Non-customised products are eligible for return or exchange, while customised products are eligible only if they arrive defective, since they're made uniquely for you. Check the returns policy for full conditions. See returns policy.

Can I cancel my order?

Yes, you can cancel your order, but only before production or shipping has started. Once a customised piece enters production, it can no longer be cancelled because it's being made specifically for you.

What if I receive a damaged or wrong product?

If your product arrives damaged or incorrect, Etchcraft will replace it at no extra cost. Contact the team within 48 hours of delivery with your order number and a photo so it can be resolved quickly.

What if I don't like the product after receiving it?

For eligible (non-customised) products, Etchcraft offers exchange options to make sure you're satisfied. Customised pieces can't be exchanged for preference reasons, since they're personalised to your order, but the team will help if there's a defect.

Quality & Warranty

What materials are your products made of?

Etchcraft uses high-quality 316L surgical-grade stainless steel with premium gold or silver plating for durability, plus solid BIS-hallmarked 24K real gold and natural stones in select ranges. The 316L base is rust-proof and skin-friendly.

Will the product fade or tarnish?

Etchcraft's pieces are designed for everyday wear, and with proper care the finish lasts a long time. Plated jewellery is backed by a 6-month anti-fading warranty, so you're covered if it fades within that period. See care tips.

Do you offer a warranty?

Yes. Etchcraft offers a limited warranty on select products — generally a 6-month anti-fading warranty on plated jewellery, with specifics noted on the product page. If a covered piece fades within the period, contact the team to arrange a replacement.

Care

How do I care for my jewellery?

Wipe your jewellery with a soft cloth after use, store it in a dry place, and avoid scratches, rough use, and harsh chemicals. Keeping it away from prolonged water and perfume helps the finish last longer. Full care guide.

Can I wear it daily?

Yes. Etchcraft's jewellery is built on durable 316L steel and designed for everyday use. A quick wipe after wearing keeps it looking its best.

Gifting & Packaging

Do you provide gift packaging?

Yes, every Etchcraft order arrives in premium packaging suitable for gifting, so you can send it straight to the recipient. No extra gift wrapping is needed.

Can I add a message with my gift?

Yes. You can include a personalised message at checkout, or message the team on any channel with your order number to add one. It's a simple way to make the gift feel more personal.

Support & Store

How can I contact Etchcraft Emporium?

You can reach Etchcraft via WhatsApp, email, or the website's support section. WhatsApp is usually the fastest way to get a quick reply about an order. Contact us.

What are your support hours?

Support is typically available 10 AM to 7 PM, Monday to Saturday. Messages sent outside these hours are answered on the next working day.

Where is the Etchcraft store located?

Etchcraft's Delhi flagship is at Shop No. 7A, 24-Sri Ram Road, Civil Lines, Delhi – 110054, where you can see products in person and get customisation done. View all locations.

Brand & Trust

Is Etchcraft Emporium a genuine, trustworthy brand?

Yes. Etchcraft Emporium has been operating since 2019, runs a physical flagship store in Delhi, offers cash on delivery, and is loved by lakhs of customers including creators and influencers. Real gold pieces are BIS-hallmarked, so purity is independently certified.

Why should I choose Etchcraft?

Etchcraft focuses on design, personalisation, and emotional value rather than just metal, so each piece is meaningful as well as stylish. The idea is simple: you don't just wear jewellery, you represent yourself.

Are your products suitable for both men and women?

Yes. Etchcraft offers unisex designs as well as gender-specific pieces for men and women, and many bracelets and rings are adjustable to suit any wrist or finger.

Still need help? Contact us · Track your order · Returns · Shipping.